Frequently Asked Questions

Immediately after a successful checkout, eligible digital products are made available through your Customer Dashboard → Downloads section.

Depending on the product, your download area may include:

• Product files
• Source code archives
• Setup documentation
• License keys & activation info
• Release & version details
• Additional included resources

Keep your account credentials secure, as your dashboard is used to manage your purchases and licenses.

Digital products are delivered electronically with zero delay.

In most cases, access is provided instantly shortly after payment has been successfully processed by the gateway. If your purchase does not appear in your dashboard, allow a short period for processing and verify that you are signed into the account used during checkout.

If access is still unavailable, please reach out to our Support Desk with your order number.

Yes. Where an upgrade option is available, you may upgrade from a Regular License to an Extended License through your Purchase History.

License upgrade availability may depend on the specific product and its licensing configuration set by the author.

An upgrade changes the permitted usage rights associated with the applicable purchase; it does not transfer ownership of the underlying intellectual property.

Always review the specific license terms associated with the item before commercial deployment.

License rights generally apply to the number of end products permitted by the applicable license.

A standard Regular or Extended License should not automatically be assumed to cover unlimited websites, applications, clients, or domain installations.

If you plan to use a product across multiple independent projects or client installations, purchase additional licenses or contact support before doing so.

Where the applicable license permits it, you may freely customize, style, and modify the purchased product to match your permitted end product.

However, modifying the source code does not transfer ownership of the original intellectual property to you.

You may not redistribute, share, or resell the original or modified source files unless expressly permitted by the applicable license.

Product contents vary by package.

If a product listing states that source code is included (e.g. PHP scripts, React Native apps, Flutter code, themes), the relevant source archives will be provided as part of your download package.

Always review the product description and "Files Included" specifications on the product page before purchasing.

No. SNGINE VAULT maintains a strict No Refund policy on all digital products, source codes, PHP scripts, templates, and plugins.

Because digital products are delivered immediately upon checkout and cannot be returned or revoked once downloaded, all sales are strictly final. We encourage all buyers to test the live demos, review technical requirements, and ask pre-sale questions prior to purchasing.

For complete details, please review our Strict No Refund Policy.

First, review the included product documentation and verify that your web hosting or server environment meets the stated requirements (e.g. PHP version, database permissions, server extensions).

If the problem continues, contact the author or open a ticket with:

• Your Order Number (#ORD-XXXXXX)
• Product name and installed version
• Detailed description of the unexpected behavior
• Specific error messages, browser console logs, or PHP stack traces
• Screenshots or video recordings illustrating the issue
• Relevant server specifications (PHP version, Apache/Nginx, MySQL version)

Providing complete technical details helps the author diagnose and resolve the problem rapidly.

Because digital files are immediately delivered upon purchase, refunds generally do not apply solely because:

• × You changed your mind after downloading the source files.
• × You no longer need the product for your business.
• × The purchase was made without reviewing published server requirements.
• × The issue was caused by an unsupported environment or third-party unauthorized modification.

Please see the Digital Item Refund Guarantee terms for full legal guidelines.

Sign in to your Customer Dashboard and access your Profile & Security Settings.

From there, you can update your display name, email preferences, billing information, notification settings, and password credentials.

Use the Forgot Password Recovery link on the login page.

Enter your registered account email to receive a secure password reset link. Follow the email instructions to choose a new password.

If you do not receive the email within a few minutes, check your spam folder or contact support for manual account verification.

Use a strong, unique alphanumeric password and never share your login credentials with unauthorized parties.

If available, enable two-factor authentication (2FA) and verify your account email address.

If you ever suspect unauthorized account activity, change your password immediately and notify our support desk.

Authors and developers may apply through the Author Registration & Application Portal.

Each application is reviewed by our quality assurance staff before selling privileges are activated to ensure product stability, code cleanliness, and security.

Approval is not guaranteed and depends on item quality, portfolio originality, compliance standards, and platform criteria.

Yes, 100%. Authors retain their full intellectual property rights to original source code, designs, mobile applications, themes, plugins, and custom works they create.

Distributing a product through SNGINE VAULT does not transfer copyright ownership. Customers receive non-exclusive license rights associated with their purchased tier.

Eligible sellers receive payouts through supported channels including PayPal, Stripe, or Bank Wire Transfer, subject to payout requirements.

Payout requests are processed once the seller's available balance reaches the minimum threshold configured on their vendor account.

Disbursement schedules may vary depending on banking institutions, regional clearing cycles, and account verification status.

Yes. Seller withdrawals are subject to a minimum balance threshold (displayed directly inside your Seller Wallet → Withdrawal Center).

This prevents disproportionate wire fees and transaction costs on micro disbursements.

Sales are subject to standard payment clearing periods, refund protection windows, and automated fraud checks before moving into your Available Balance.

During this clearing period, funds appear under Pending Settlement on your dashboard. Once cleared, they become immediately available for payout requests.

Yes, anytime. Authors can upload new version ZIP files, publish changelogs, update screenshots, and refine product documentation via their Seller Dashboard.

Significant architectural changes or breaking updates should be clearly documented in your version release notes so existing customers can upgrade smoothly.

Yes. To maintain platform security and user trust, a product may be suspended or removed if it violates intellectual property rights, contains malicious code, exhibits severe unresolved defects, violates community guidelines, or generates repeated unaddressed customer complaints.

Where appropriate, authors are contacted and given reasonable notice to rectify issues before permanent action is taken.

Generally, no. Purchasing a digital license grants you rights to create a permitted end product.

It does NOT grant permission to redistribute, re-license, share as free templates, sell original source files, or offer the script as a competing standalone download.

Yes. You may build a finished website, web application, or mobile app for your client using your purchased license as long as it constitutes a single permitted end product.

If your client charges end users for access (e.g. membership fee or monthly subscription), an Extended License is required.

Yes, with an Extended License. An Extended License permits usage in end products where end users are billed recurring subscription fees, per-seat licenses, or pay-per-use rates.

Always verify the product's licensing documentation before launching your commercial service.

Unless expressly authorized or transferring full ownership of a client website along with the license activation, licenses are bound to the purchaser's account.

You should not sub-license, resell, or distribute your private license key to third parties without prior written consent from SNGINE VAULT and the author.

Support availability varies by product and author selection.

If support is included, the product page will specify the duration (e.g., 6 Months or 12 Months Support). Support covers bug fixes, technical clarifications, and item-related guidance.

Note that author support generally does not cover bespoke third-party customizations or server maintenance unless you hire custom installation services.

Updates can include security patches, Sngine version compatibility updates, performance optimizations, and feature enhancements.

Whenever an author publishes a new release, verified customers can download the updated files directly from their Customer Dashboard at no extra cost.

Always back up your database and files before applying major code or template updates.

If an update causes an unexpected conflict, consult the author's changelog, review migration notes, and open a support inquiry detailing your setup.